bleistift2@sopuli.xyz to iiiiiiitttttttttttt@programming.devEnglish · 5 days agoThe state of the ticket systemsopuli.xyzimagemessage-square18fedilinkarrow-up1295arrow-down14
arrow-up1291arrow-down1imageThe state of the ticket systemsopuli.xyzbleistift2@sopuli.xyz to iiiiiiitttttttttttt@programming.devEnglish · 5 days agomessage-square18fedilink
minus-squareBurningRiver@beehaw.orglinkfedilinkarrow-up6arrow-down1·edit-24 days agoOpens ticket Ticket only says “read customer email and advise” Email chain is a mile long going back 3 months Closes ticket with “please clearly and concisely explain the problem in the next ticket you open” 3 day SLA on our tickets, so back to the end of the line they go.
minus-squarebleistift2@sopuli.xyzOPlinkfedilinkEnglisharrow-up2arrow-down1·4 days ago Email chain is a mile long going back 3 months Oh yes, I love those. Maliciously complying would mean taking the morning to read that novel, thoroughly.
minus-squareBurningRiver@beehaw.orglinkfedilinkarrow-up1·edit-216 hours agoThat kills my KPI though. Closing a ticket and marking it resolved in 45 seconds catapults my KPI.
minus-squarevaryingExpertise@feddit.orglinkfedilinkEnglisharrow-up4arrow-down1·edit-24 days agoMaliciously complying would be to have an llm extract the relevant info from that pile and log half an hour anyway.
Opens ticket
Ticket only says “read customer email and advise”
Email chain is a mile long going back 3 months
Closes ticket with “please clearly and concisely explain the problem in the next ticket you open”
3 day SLA on our tickets, so back to the end of the line they go.
Oh yes, I love those. Maliciously complying would mean taking the morning to read that novel, thoroughly.
That kills my KPI though. Closing a ticket and marking it resolved in 45 seconds catapults my KPI.
Maliciously complying would be to have an llm extract the relevant info from that pile and log half an hour anyway.