[…] Parcelforce texted the delivery slot. No delivery. Parcelforce and HP’s tracking systems then claimed I had refused the parcel. I scheduled a redelivery for the next day. Parcelforce then rang me and the agent acknowledged a delivery had not been attempted and that the tracking information was false. It claimed HP had requested that the parcel be returned to sender.
It’s one thing to cancel the order, but it’s entirely another to cancel the order while the item is out for delivery. That should never happen. If they let it get out of their warehouse that is their fault.