So they simply suspend accounts because “they are evil, trust me bro” and only maybe investigate after? This is either stupid, negligent and/or bullshit.
Maybe I am misunderstanding something here, but this does seem like it could be ripe for abuse. Say I disliked a journalist and knew their proton mail. Could I report it as abuse and have them suspended?
Yes and then the journalist appeal and shows that he is not using his account for abuse and get reinstated. Even a privacy and a security product like Proton has terms of service.
So they simply suspend accounts because “they are evil, trust me bro” and only maybe investigate after? This is either stupid, negligent and/or bullshit.
Maybe I am misunderstanding something here, but this does seem like it could be ripe for abuse. Say I disliked a journalist and knew their proton mail. Could I report it as abuse and have them suspended?
Yes and then the journalist appeal and shows that he is not using his account for abuse and get reinstated. Even a privacy and a security product like Proton has terms of service.
If you read through the article, his appeal was originally rejected, and subsequent follow ups were also ignored.
It’s only the tweet, directed at proton for ghosting them, that went viral and eventually forced Proton’s hand to reinstate the account.
If a journalist has to go through this much trouble, what chance a common person from authoritarian or semi-authoritarian country have.
This loophole will certainly be misused by Governments to gag someone temporarily/permanently.