I think it can elevate the level of a power user. But not to the level of a sysadmin, unless the user is then picking apart everything the LLM is telling them to do and reading the man pages. At which point, they are pretty much just learning to become a sysadmin.
A smart power user would likely search for some solutions to a problem, get some rough background, then ask an LLM to either explain how a solution solves their problem, or to use their research to validate the response of the LLM.
I don’t think an LLM can elevate a normal user to a power user.
Because the user is still going to be copying & pasting commands without understanding them (unless they want to understand them, instead of merely solving the problem in front of them. At which point they are learning to become a poweruser).
I can imagine a general sentiment amongst employees of “support the use of AI or be the first to be layed off”.
So even if it lets them close tickets earlier, the tickets might not actually be resolved. Instead of kicking it to someone that actually knows how to fix it, they’ve just bodged it - and hopefully that bodge doesn’t fuck things up down the line.
But the metrics look better, and the employees aren’t going to complain.
Looks great to a manager
I think it can elevate the level of a power user. But not to the level of a sysadmin, unless the user is then picking apart everything the LLM is telling them to do and reading the man pages. At which point, they are pretty much just learning to become a sysadmin.
A smart power user would likely search for some solutions to a problem, get some rough background, then ask an LLM to either explain how a solution solves their problem, or to use their research to validate the response of the LLM.
I don’t think an LLM can elevate a normal user to a power user.
Because the user is still going to be copying & pasting commands without understanding them (unless they want to understand them, instead of merely solving the problem in front of them. At which point they are learning to become a poweruser).
I can imagine a general sentiment amongst employees of “support the use of AI or be the first to be layed off”.
So even if it lets them close tickets earlier, the tickets might not actually be resolved. Instead of kicking it to someone that actually knows how to fix it, they’ve just bodged it - and hopefully that bodge doesn’t fuck things up down the line.
But the metrics look better, and the employees aren’t going to complain.
Looks great to a manager