This is kind of similar to how it is in the US these days, too. There are still banks that have tellers, especially for drive through, since we love our cars, but far fewer. And I have been to banks here where there are no proper tellers.
Even in that case, the person who is helping you behind the counter is still an employee, drawing a salary (maybe plus commission, for things like loans, accounts, whatever). They’re still labor, they’re still having their labor undercompensated, they’re still victims of theft.
This is kind of similar to how it is in the US these days, too. There are still banks that have tellers, especially for drive through, since we love our cars, but far fewer. And I have been to banks here where there are no proper tellers.
Even in that case, the person who is helping you behind the counter is still an employee, drawing a salary (maybe plus commission, for things like loans, accounts, whatever). They’re still labor, they’re still having their labor undercompensated, they’re still victims of theft.