The reason they want emails is because the phone calls are slowing the call center SLA to a crawl and tanking their metrics for the quarter. If this keeps up, the payment processor will push back next time and Christian authoritarians won’t be able to get away with shenanigans like this again.
They probably have their customer support laid out as phone, email, and maybe chat. Phone is the most expensive support channel because it’s 1 person to 1 problem and it’s impossible to scale, so they can’t roll out a bot or ignore the metrics for long. Keep up the pressure!
Do we think these payment processors are running their own call centers? Seems more likely that they’re contracting the work out, and those firms just aren’t going to get their contracts renewed.
I think call centers and answering services may be volume based pricing. I know at medical practices I’ve worked at, the answering services used charged by calls received. I don’t know about at the scale of large companies like VISA.
I just tried Visa Canada and I got someone without any accent, so either they have their own or they have to run it out of Canada because of financial laws. I call the English line speaking French
The reason they want emails is because the phone calls are slowing the call center SLA to a crawl and tanking their metrics for the quarter. If this keeps up, the payment processor will push back next time and Christian authoritarians won’t be able to get away with shenanigans like this again.
They probably have their customer support laid out as phone, email, and maybe chat. Phone is the most expensive support channel because it’s 1 person to 1 problem and it’s impossible to scale, so they can’t roll out a bot or ignore the metrics for long. Keep up the pressure!
Do we think these payment processors are running their own call centers? Seems more likely that they’re contracting the work out, and those firms just aren’t going to get their contracts renewed.
I think call centers and answering services may be volume based pricing. I know at medical practices I’ve worked at, the answering services used charged by calls received. I don’t know about at the scale of large companies like VISA.
I just tried Visa Canada and I got someone without any accent, so either they have their own or they have to run it out of Canada because of financial laws. I call the English line speaking French
Be sure to speak English if they transfer you to the French line
Did they have a Canadian accent, eh?