If the customer doesn’t want the feature:

• [user] “I don’t want it.”
• [corporate] “Trust Us, We know what you want better than you do. You want it.”
• [user] “Stop it. I don’t want it. Consent you wanker, do you understand it?”
• [corporate] "Since you aren’t using the feature, We assume you’re an ignorant unaware of it, so let Use smear it a bit more on your face until you swallow it. "
• [user] “Sod off. And stop putting this bloody shit on my face.”
• [corporate] “We understand that simple concepts like obedience might be a bit too complex for something like you, but We are fairly tolerant and helpful, so We shall remind you of the feature again. And again. And again.”

If the customer does want the feature:

• [user] “Okay, I want it. This is cool.”
• [user, later] “What happened with the feature? It was amazing, why did they kill it?”
• [corporate, lying] “We’ve replaced it with something better, bigger, flashier. Trust us. It’s better.”
• [user] “It’s completely different. Now it sucks.”

Then proceed as in the first part.

Seriously, the way GAFAM handles AI is just like the first part for plenty people. And it’ll be like the second part, once their marketing teams find another trend to chase. Fuck this shit. I’m glad my email my email is not from Google, but if Yahoo pulls off the same shite I don’t care if my address is 25yo, I’m migrating.