Transcript
The person disappering meme. It has the caption: “Users when you call them 30 seconds after they sent in a critical ticket with no information (this will come up in the quaterly survey.”
The person disappering meme. It has the caption: “Users when you call them 30 seconds after they sent in a critical ticket with no information (this will come up in the quaterly survey.”
Also like:
You open a ticket with all the information you can provide. The ticketing system sends you an email confirming what you’ve sent.
IT: “What is thing.file?”
???
Send them exactly what you put in the ticket body again.
I’ve decided that’s a stall tactic. It’s like asking you to pull forward so they can get you fresh fries.
They don’t want or need to know if you have version 2.13.45 or 2.13.52 installed, they’re bouncing it back to you to game the metrics. The faster you answer their stupid question, the dumber said questions get because they have all of the relevant information already.
Ever notice how they only ask one question at a time? Why not ask all 4 or 5 at once?
I used to ask all of my questions at once. The overworked folks would only ever answer the first one. So… One at a time it is.
Users usually only answer the last or first question, so sending multiple questions doesn’t work.
As soomeone who works in IT I can guarantee you it’s not a stall tactic. Our ticketing software is, in fact, so garbage it would take us four times as long to get the information from our system as it would to ask you for it.
People don’t have the patience to read all of your text and only answer the first question.