Transcript
The “Train hitting Bus” meme. The first panel is the bus going on the train track with the caption “Five minute job”. The second panel is the train hitting the bus, saying “While you’re here”.
Place a ticket.
Yeah but as the first ticket is being solved I get hit with, “That worked but now my mouse only clicks during the full moon”. If I don’t solve that they can get catty for the end of the year survey.
“I’m an hourly employee, and since no OT is allowed, I am now an independent consultant. My rate is $500 an hour with a three hour minimum charge. Who should I make the invoice out to?”
This exactly. Not doing shit unless i get paid.
My Mother, when i was kid.
Me spending hours putting together a FAQ document and putting it in slack.
Coworker: hey I have a question on x. Can we pull up? Five minutes tops.
Me: did you read the FAQ?
Coworker: yes but it’s a bit different.
Jump on a call, sharing my screen and going through the document line by line, taking up a full hour.
Some days, you’re just begging to be replaced by an LLM…so you can do some real work.
My thoughts go two directions on this.
When dealing with external customers: “Sure. Just give our account manager a quick call and we can get you a quote for that.” That always solves the problem one way or another.
When dealing with my own company’s IT group: “If you assholes hadn’t spent the last two weeks ignoring my ticket to get you to fix this issue that you guys caused in the first place, I wouldn’t have had to resort to these underhanded tactics.”
They’re probably ignoring your ticket because other tasks have a higher priority. Don’t complain to the IT staff, complain to the C-suite who treat them like a burden.
In this case, they have to physically walk to my machine, since their fuckup broke network connectivity. Hence the reluctance to actually do something. C-suite issues may be a problem in your organization, but in my organization it’s the laziness of the specific individuals involved.
IT isn’t some magical profession that is immune to having useless individuals.
