they mention genz specifically but boomers and millenials are falling down the same path expecting software to just download and work, Because of the google/apple/microsoft/sony/nintendo ecosystems we are so used to. But even in these ecosystems learning to troubleshoot is paramount so I expect to see younger people entering the linux sphere in droves.

You definitely are a minority though, most people dont care for this stuff at all. Most will simply give up instead of doing more research and trying different tactics to repair software and hardware.