The AI boom is screwing over Gen Z | ChatGPT is commandeering the mundane tasks that young employees have relied on to advance their careers.::ChatGPT is commandeering the tasks that young employees rely on to advance their careers. That’s going to crush Gen Z’s career path.
100% if an AI can do the job just as well (or better) then there’s no reason we should be making a person do it.
Part of the problem with AI is that it requires significant skill to understand where AI goes wrong.
As a basic example, get a language model like ChatGPT to edit writing. It can go very wrong, removing the wrong words, changing the tone, and making mistakes that an unlearned person does not understand. I’ve had foreign students use AI to write letters or responses and often the tone is all off. That’s one thing but the student doesn’t understand that they’ve written a weird letter. Same goes with grammar checking.
This sets up a dangerous scenario where, to diagnose the results, you need to already have a deep understanding. This is in contrast to non-AI language checkers that are simpler to understand.
Moreover as you can imagine the danger is that the people who are making decisions about hiring and restructuring may not understand this issue.
The good news is this means many of the jobs AI is “taking” will probably come back when people realize it isn’t actually as good as the hype implied
It’s just that I fear that realisation may not filter down.
You honestly see it a lot in industry. Companies pay $$$ for things that don’t really produce results. Or what they consider to be “results” changes. There are plenty of examples of lowering standards and lowering quality in virtually every industry. The idea that people will realise the trap of AI and reverse is not something I’m enthusiastic about.
In many ways AI is like pseudoscience. It’s a black box. Things like machine learning don’t tell you “why” it works. It’s just a black box. ChatGPT is just linear regression on language models.
So the claim that “good science” prevails is patently false. We live in the era of progressive scientific education and yet everywhere we go there is distrust in science, scientific method, critical thinking, etc.
Do people really think that the average Joe is going to “wake up” to the limitations of AI? I fear not.
No, companies will and are accepting reduced quality outputs in exchange for a 90+% reduction in costs to get that task done. (90% being a conservative estimate)
This.
In accounting, 10 years ago, a huge part of the job was categorising bank transactions according to their description.
Now AI can kinda do it, but even providers that would have many billions of transactions to use as training data have a very high error rate.
It’s very difficult for a junior to look at the output and identify which ones are likely to be incorrect.
And AI is not always the best solution. One of my tasks at my job is to respond to website reviews. There is a button I can push that will generate an AI review. I’ve tested it. It works… but it’s not personal. My responses directly address things they say, especially if they have issues. Their responses are things like, “thanks for your five-star review! We really appreciate it, blah blah blah.” Like a full paragraph of boilerplate bullshit that never feels like the review is addressed.
You would think responding to reviews properly would be a very basic function an AI could do as well as a human, but at present, no way.
This assumes that your company doesn’t decide the AI responses are good enough in exchange for the cost savings of removing a person from the role, and that they don’t improve in a subsequent update.
True, although my company emphasizes human contact with customers. We really go out of our way with tech support and such. That said, I hate responding to reviews. I kind of wish it was good enough to just press the ‘respond to review with AI’ button.
Exactly!