Disclaimer: I am not trolling, I am an autistic person who doesn’t understand so many social nuances. Also I am from New Hampshire (97% white), so I just don’t have any close African-American friends that I am willing to risk asking such a loaded question.
Who’s the company involved in this? I’m not in the US so I’ve probably missed a lot of context here.
Spectrum. I think they’re mainly an ISP, cable TV, stuff like that. We don’t have them around here but I understand them to be a fairly big company.
This one doesn’t fall on the whole company, mainly just this one call center, but still, Spectrum corporate should get interested in how this happened.
I am in the US and this is the first I’ve heard of it. I thought it was just a hypothetical question until I started reading the comments.