Salesforce CEO Marc Benioff has revealed the company has nearly halved its customer support workforce, replacing thousands of jobs with AI agents.
In a podcast interview with Logan Bartlett on YouTube, Benioff brutally stated: “I need less heads,” noting how instead of using human power, Salesforce is now using AI to process around 10,000 leads weekly.
Yet in the same interview, Benioff noted a lack of human resources had caused the company to accrue a backlog of 100 million uncalled leads over 26 years.
As a former customer: They had support staff? This might be the only place cutting that many people won’t be noticed as their support can’t get worse.
Companies can use AI to replace CEOs too
Imagine, if we can eliminate all jobs, then we don’t need all these people anymore.
Wow, that 26-year-old lead must be super lucrative.
