• adhocfungus@midwest.social
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    11 hours ago

    “Alright, I’ve put in a ticket for you. I’ll let you know if I have any questions.” In the ticket, addressed to the user: “Please attach a screenshot of the error message.” I get a response maybe 20% of the time, and close the other 80% for inactivity after a couple weeks.

  • BallShapedMan@lemmy.world
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    11 hours ago

    I’m fairly technical, built websites, computers, automation, and so on. My family knows this. And they help keep my secret. To everyone else I’m an idiot with tech so nobody asks me to help them.

    Took me 30 years to learn this. Hell them once, they’ll always ask again.

    • TwoBeeSan@lemmy.world
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      1 hour ago

      The brazenness gets me.

      I have the same resources you do. And yet I’ve been in appointments and had caregivers stop caring or acknowledging their patient and try and approach me with their personal tech issue. Google dummy.

      Stop me in the hall for side work because you don’t understand your phone? Bitch I’m at work.

      Can’t be stealth at job. But am there for residents. Everyone gets gold standard customer service… except when someone fucks around. Built enough of a reputation that when someone says “that guy was an ass to me” the majority will go “well what’d you do”

    • Goretantath@lemm.ee
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      9 hours ago

      I let the old people in my apt building know too since sometimes they give me 5 bucks for just plugging in a cable.